FAQ
- All
- General Information
- Ordering
- Shipping
- Returns
- Custom Orders
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Surya is a wholesaler, so we do not sell directly to consumers. To purchase Surya products, we encourage you to visit the nearest furniture retailer or to work with an interior designer. If you would like to purchase online, you may search for online retailers that sell our products.
Please complete our open a trade account application and a Surya representative will contact you within one business day to complete your request.
No, we do not have an opening order minimum or re-ordering minimum.
Please email info@uk.surya.com with your business name, location and website and we will provide the name and contact information for your Surya sales representative.
Please email info@uk.surya.com for any brand, influencer or designer collaboration inquiries.
Visit the Care and Cleaning section of our website to learn how you can extend the life and beauty of your Surya rug.
The best way to place an order is through our website for the quickest processing.
Please email info@uk.surya.com
You can review invoices and make payments online by contacting us
Inventory availability information be found by clicking on the Product Availability link on the product detail page. This includes quantities for items in stock as well as ETA for back ordered items
To view pricing, you must first open a trade account. Once you are logged in to your account pricing is displayed on the product detail page. Additionally pricing for all sizes can be viewed together when you click on the Product Availability link.
- Yes, samples enable our customers to clearly view the color, texture and pile height of a rug, simplifying the rug selection process and minimizing the need for returns. Most of our rugs have 18” corner samples available. Orders can be placed through your surya.com account.
- If changes need to be made to an order you can call our Customer Care team at +44 1908 082367. Please be ready with your Customer Number, Surya Sales Order Number or PO Number and the changes that need to be made. Once an order has been released to ship, it cannot be changed.
All cancellation requests must be submitted via email to info@uk.surya.com. Cancellation is confirmed only when Surya notifies that the order has been cancelled via email. In the cancellation request email please provide: Customer Number, Item Number (if only certain items need to be cancelled), PO Number and/or Surya Sales Order Number. Once an order has been released to ship it cannot be cancelled. Cancellations are not permitted for custom or made to order products once the order is acknowledged.
In-stock items ship within 24 hours for parcel shipments and 48 hours for non-parcel shipments.
Surya Inc. shops for the best shipping carrier to ensure the most cost effective and efficient rates available. Most orders ship regular parcel ground service unless deemed to be non-parcel based upon the order size or shipping characteristics; additional charges apply for expedited service. Freight rates are calculated using a volume and location-based matrix with built-in savings at higher volumes. Our freight program and final shipping costs are visible once logged in.
We offer a 60-day return policy from the date the order is delivered. To request a return authorization number, you can contact us at info@uk.surya.com. Return instructions will be emailed to you.
Custom sizes are available for most of our handmade rugs, with expedited lead times available. Custom orders can be quoted and placed online by selecting “Get Quote” at the bottom of the Product Availability chart.
Custom pricing varies by design, size, and the transit time selected (standard or expedited). You can see pricing for custom sizes when you are logged in to your surya.com account.
We require a 100% deposit on custom-sized rugs before they are placed into production.
Once a custom rug order is acknowledged, it cannot be cancelled or returned.
-
Surya is a wholesaler, so we do not sell directly to consumers. To purchase Surya products, we encourage you to visit the nearest furniture retailer or to work with an interior designer. If you would like to purchase online, you may search for online retailers that sell our products.
Please complete our open a trade account application and a Surya representative will contact you within one business day to complete your request.
No, we do not have an opening order minimum or re-ordering minimum.
Please email info@uk.surya.com with your business name, location and website and we will provide the name and contact information for your Surya sales representative.
Please email info@uk.surya.com for any brand, influencer or designer collaboration inquiries.
Visit the Care and Cleaning section of our website to learn how you can extend the life and beauty of your Surya rug.
The best way to place an order is through our website for the quickest processing.
Please email info@uk.surya.com
You can review invoices and make payments online by contacting us
Inventory availability information be found by clicking on the Product Availability link on the product detail page. This includes quantities for items in stock as well as ETA for back ordered items
To view pricing, you must first open a trade account. Once you are logged in to your account pricing is displayed on the product detail page. Additionally pricing for all sizes can be viewed together when you click on the Product Availability link.
- Yes, samples enable our customers to clearly view the color, texture and pile height of a rug, simplifying the rug selection process and minimizing the need for returns. Most of our rugs have 18” corner samples available. Orders can be placed through your surya.com account.
- If changes need to be made to an order you can call our Customer Care team at +44 1908 082367. Please be ready with your Customer Number, Surya Sales Order Number or PO Number and the changes that need to be made. Once an order has been released to ship, it cannot be changed.
All cancellation requests must be submitted via email to info@uk.surya.com. Cancellation is confirmed only when Surya notifies that the order has been cancelled via email. In the cancellation request email please provide: Customer Number, Item Number (if only certain items need to be cancelled), PO Number and/or Surya Sales Order Number. Once an order has been released to ship it cannot be cancelled. Cancellations are not permitted for custom or made to order products once the order is acknowledged.
In-stock items ship within 24 hours for parcel shipments and 48 hours for non-parcel shipments.
Surya Inc. shops for the best shipping carrier to ensure the most cost effective and efficient rates available. Most orders ship regular parcel ground service unless deemed to be non-parcel based upon the order size or shipping characteristics; additional charges apply for expedited service. Freight rates are calculated using a volume and location-based matrix with built-in savings at higher volumes. Our freight program and final shipping costs are visible once logged in.
We offer a 60-day return policy from the date the order is delivered. To request a return authorization number, you can contact us at info@uk.surya.com. Return instructions will be emailed to you.
Custom sizes are available for most of our handmade rugs, with expedited lead times available. Custom orders can be quoted and placed online by selecting “Get Quote” at the bottom of the Product Availability chart.
Custom pricing varies by design, size, and the transit time selected (standard or expedited). You can see pricing for custom sizes when you are logged in to your surya.com account.
We require a 100% deposit on custom-sized rugs before they are placed into production.
Once a custom rug order is acknowledged, it cannot be cancelled or returned.